It’s two minutes past ten. You’ve read through your notes, the call link is open, and you’re ...

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You're twenty minutes into a call with someone who runs a small consulting firm. She has told ...

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There is a specific response to "I need to think about it" that keeps a conversation open ...

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I once watched a consultant say her price, then say nothing else for eleven seconds. It was ...

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Most people get ready for a client conversation by knowing their offer well and reading up on ...

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A comfortable sales conversation and a productive one are not always the same thing. A client who ...

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